zune is FROZEN & will NOT sync.

I bought my Zune from the Zune website in early January. I bought a 2nd generation 80G, I also got it engraved with words and a design on the back.

But anyway, it recently would only play from 4-12 seconds of a song before the sound would stop working and it said the song could not be found, or something similar to that.

I tried hooking it up to my USB and the computer said that it was "hung". So I restarted my computer and reset my Zune, but the same thing happened.

I called the Zune phone number and I thought my problem was solved after 30 minutes on the phone. I had to clear all the contents and then hook it up to the USB in the BACK of my computer. So I tried syncing three songs to it just to see if it would work and it was fine.

Then when I tried to sync more songs ALL the songs got wiped off of it. So I tried to reset my Zune and now it's been stuck on the "Please wait." screen for over 24 hours!

What can I do to fix this problem?

Should I get a new one? There's a year warranty if I remember correctly. I did NOT drop it or anything of that nature.
I bought it barely over 2 months ago.

:surrender:

Usually I would say reboot, but it sounds like you have tried that.

My other instinct is that it is a DRM issue. They are really hard to determine as DRM is kind of a silent killer.

I would go the route of getting a new Zune. I hope they will give you the custom tattoo again for free, as they charge for it now.

Good luck, let us know how it turns out.