zune is FROZEN & will NOT sync.

I bought my Zune from the Zune website in early January. I bought a 2nd generation 80G, I also got it engraved with words and a design on the back.

But anyway, it recently would only play from 4-12 seconds of a song before the sound would stop working and it said the song could not be found, or something similar to that.

I tried hooking it up to my USB and the computer said that it was "hung". So I restarted my computer and reset my Zune, but the same thing happened.

I called the Zune phone number and I thought my problem was solved after 30 minutes on the phone. I had to clear all the contents and then hook it up to the USB in the BACK of my computer. So I tried syncing three songs to it just to see if it would work and it was fine.

Then when I tried to sync more songs ALL the songs got wiped off of it. So I tried to reset my Zune and now it's been stuck on the "Please wait." screen for over 24 hours!

What can I do to fix this problem?

Should I get a new one? There's a year warranty if I remember correctly. I did NOT drop it or anything of that nature.
I bought it barely over 2 months ago.

:surrender:

Usually I would say reboot, but it sounds like you have tried that.

My other instinct is that it is a DRM issue. They are really hard to determine as DRM is kind of a silent killer.

I would go the route of getting a new Zune. I hope they will give you the custom tattoo again for free, as they charge for it now.

Good luck, let us know how it turns out.

Did you ever get this figured out? I need help 2!!