problem with device

hi

can any body please help. last summer in august. i bought a zune for my daughter in USA. i live in UK. it was working fine, here as well now for last 2 months. the zune is sitting in my drawer as it does nothing. it does charge at all. i tried all the suggestions podted on the support sites. but its not working. can any body suggest, how i can return or get a replacement from microsoft.

ESL?  Alrighty, here's what you do:  CALL ZUNE SUPPORT, explain your situation, determine if your ZUNE is still under warantee.

That's it.

We have no indication of what's wrong with your machine, so we can't do much to fix it...

Have you tried jiggling the "Lock Switch" a few times?  That's always a good one.