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Zune frozen on "loading" screen
#  Dec 31, 2008 at 7:04 AM
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Dec 31, 2008
Post Count:
2
Add me to the list. I'm stuck on the Zune logo. I've had my Zune now for 2 yrs, and it has its quirky moments, but the old hard reboot always worked. This is a first for me and my Zune.
#  Dec 31, 2008 at 7:07 AM
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Dec 31, 2008
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4
It is so glad to see that there are numerous people going through the same thing which could make Microsoft issue a recall and regardless of when we purchased our 30gb Zunes we should be issued new or reconditioned players! And yes mine crashed Dec 31 probably around midnight as everyone else's did!
#  Dec 31, 2008 at 7:08 AM
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Dec 31, 2008
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4
#  Dec 31, 2008 at 7:10 AM
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Dec 31, 2008
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And it's seems pretty pecuilar that this all happens just after the latest firmware update! Remember the last update? all my music was scrambled! Tags were averywhere.

Don't make me go get an ipod!
#  Dec 31, 2008 at 7:12 AM
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Dec 31, 2008
Post Count:
1
Well I have also fallen victim to the Crash on this lovely "Dead Zune Wednesday". I hope that Microsoft will have something good to say about all this. I love my Zune. Anyway, I guess we'll all just be in limbo in the mean time.
#  Dec 31, 2008 at 7:14 AM
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Dec 31, 2008
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26
What's the Microsoft help line's number? 
#  Dec 31, 2008 at 7:23 AM
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Dec 31, 2008
Post Count:
10
I tried various links that can be accessed through the "Zune" software and "Social" and the best I could find was to reset the Zune.  However, as virtually everyone else is experiencing, it isn't working.  If you try to do an online repair request and the Zune is out of warranty, as mine is, then your credit card will be charged.  I left my Zune charging on a home docking station that I got for Christmas and got up this morning to use it and have the loading screen locked up same as everyone else.  If anyone finds a remedy, PLEASE POST. 

My wife has a new 4 GB Zune and it is fine this morning.  My Zune is the first generation 30 GB.  Looks like there is an ongoing problem with that one and larger Zune players.  I agree with an earlier post that Microsoft may have something built in to either have us pay for repairs or purchase a new one.
#  Dec 31, 2008 at 7:32 AM
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Dec 31, 2008
Post Count:
1
I'm going to cry.  I had the same exact problem today and i thought it was just my Zune.  I'm upset to find out its happening to everyone because its way more serious than I thought it was! I fully charged it up last night and it wouldn't turn on this morning. I did the reset thing by holding the back button and the up button on the center and i thought it was going on but then it froze on the Zune startup screen after the bar got to the end, just like everyone else is saying. I really hope that Microsoft is going to have a solution for this.
#  Dec 31, 2008 at 7:34 AM
Join Date:
Dec 31, 2008
Post Count:
1
yep, i suppose that i will have to join this band wagon.  mine frozu just a little while ago. i tried to turn it on and it froze up at this imfamous zune screen. dangit. ive tried all the button combonations too.
#  Dec 31, 2008 at 7:35 AM
Join Date:
Dec 31, 2008
Post Count:
26
Yeah nothing seems to be working right now. Guess we're gonna have to wait it out
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