Zune frozen on charger pic!

So I had the frozen charger screen and after talking with Microsoft support (which is kind of frustrating) these steps remedied my problem:

1) Let the charge completely die in the battery (until the charger screen is gone)

2) Don't know if this helps, but I reinstalled my Zune software just to be sure

3) Connect your Zune device when it prompts you

4) Be patient and wait until your comp recognizes the device.
(note) I plugged it in and walked away for about 20 minutes and when I came back the computer was seeing new hardware.

From what I could understand from the tech guy (thick accent) this issue has something to do with a latent charge from testing within the factory. And since you can't remove the battery you have to let it die. How long depends on the charge. Mine took a full day to die.

Now my Zune works great, no new issues as of yet.

As an added gripe I think Microsoft should contain more technical documentation with the Zune rather than detering people to their website. Clearly this product is not as simple as "Plug in and go!"

Hopefully they address this initial battery issue soon.

Hope this helps!

^ Like that guy said above..I did the same thing.
1. Uninstalled the Zune CD software
2. Downloaded it off the zune site
3. Pluged it in my computer overnight(it didn't show the new hardware bubble)
4. When I woke up I unplugged it from my computer and let it die.
5. Came back about 6 hours later and pressed the play button and saw it was dead because it had the dead battery logo.
6. So then I installed the Zune software that I downloaded of the zune site.
7. Waited until it asked me to plug in the Zune.
8. I got my Zune and plugged it in my computer and it showed the "found new device" bubble.
9. Complete the installation and it charged for a while and then it worked.
10. Sync'd most my songs on the Zune.


Hope that helps. Later.

Try to let battery drain at 0%.... and try to recharged for at least 3 full hour.....and check how it works.....if not use your warranty might still covered.....

Albeeeezy;2787 said:

Hey guys, like everyone else here..I just got my zune yesturday and I tried charging it over night...No luck. I let the battery die and charged it again...still FROZEN..I really like the zune, does anybody have a remedy to this? I don't teally want to get an IPOD video. Would really appereciate it...ton of people are having this problem. :excl:

What quick solution I did was....my zune having problem just like everyone
else...frozen, not responding,....you need to drain your zune battery....
as simple as wrap your zune small towel, then put it inside a plastic bag that fully sealed, make sure no moiseture will enter. then place in the freezer for
about 10 minutes....this will help you totally drain the battery of your zune faster....
As soon as you pull out of the freezer...recharged your zune w/ a charger
directly into a wall outlet....for a full 3 hrs at least....this will back to life.
This work on mine....so far I found it not advisable to charged your zune, thru
the front USB port...you need a regular charger thru wall directly....
Good Luck.....

Sharon..

i had the same problem....and i think your problem is your usb port...i was tryin to connect my zune to a 2.0 usb port that required an external power source....i simply connected the zune to my 1.0 usb port and the charge icon appeared....makin the exclamation of death dissapear completely...still dont know if my zune works for shure....but i hoope wat i wrote helps u figure something out....

well i bought a zune 2 days ago and yeah same thing happened though i was warned i still bought it and want to fix it i was just wondering did it freeze because i havent yet installed the zune software and charged it in two different computers

I hope that solution works for you. I hate zunes not working.

It makes me want to cry.

So I had the frozen charger screen and after talking with Microsoft support (which is kind of frustrating) these steps remedied my problem:

1) Let the charge completely die in the battery (until the charger screen is gone)

2) Don't know if this helps, but I reinstalled my Zune software just to be sure

3) Connect your Zune device when it prompts you

4) Be patient and wait until your comp recognizes the device.
(note) I plugged it in and walked away for about 20 minutes and when I came back the computer was seeing new hardware.

From what I could understand from the tech guy (thick accent) this issue has something to do with a latent charge from testing within the factory. And since you can't remove the battery you have to let it die. How long depends on the charge. Mine took a full day to die.

Now my Zune works great, no new issues as of yet.

As an added gripe I think Microsoft should contain more technical documentation with the Zune rather than detering people to their website. Clearly this product is not as simple as "Plug in and go!"

Hopefully they address this initial battery issue soon.

Hope this helps!


I followed what u said to do from these instructions and it worked my zune is working perfectly thanks and if i have another problem ill check to see if this site has an answer for me

"So I had the frozen charger screen and after talking with Microsoft support (which is kind of frustrating) these steps remedied my problem:

1) Let the charge completely die in the battery (until the charger screen is gone)

2) Don't know if this helps, but I reinstalled my Zune software just to be sure

3) Connect your Zune device when it prompts you

4) Be patient and wait until your comp recognizes the device.
(note) I plugged it in and walked away for about 20 minutes and when I came back the computer was seeing new hardware.

From what I could understand from the tech guy (thick accent) this issue has something to do with a latent charge from testing within the factory. And since you can't remove the battery you have to let it die. How long depends on the charge. Mine took a full day to die.

Now my Zune works great, no new issues as of yet.

As an added gripe I think Microsoft should contain more technical documentation with the Zune rather than detering people to their website. Clearly this product is not as simple as "Plug in and go!"

Hopefully they address this initial battery issue soon.

Hope this helps!" -skotarach


I followed what u said to do from these instructions and it worked my zune is working perfectly thanks and if i have another problem ill check to see if this site has an answer for me

-zuneuser89

thanks again!!

I just bought a brown one tonight and I have the same problem so disappointing was looking forward to using it for the drive to work tomorrow and it's taking forever!!!!