Video Driver Error

Greetings........
When I hooked up the Zune to my USB port (on the front of the PC) the monitor screen scrambled in color and font.
An error popped up saying that the video driver was not compatible. Microsoft sent an error back and I attempted to get assistance from Zune support and Micirosoft, the dirty buggers wanted $59 to help me, sheesh, the thing is only hours old..............Can anyone help me or direct me where to go to get the correct driver that would let me sync the Zune?
Windows XP Professional Service Pack 2 operating system.
Do I need to dig out the manufactuer of the video card?
Thanks for any help

I don't know how to specifically address your problem but I did get an error concerning my video driver and MS had two suggestions. First, update your video drivers to the latest version. Probably you'd get this directly from the manufacturer's website. The second (and you might just try this to confirm it is the problem) is to turn off hardware acceleration for the monitor. This is under "control panel", under "display", choose the "setting" tab, then "Advanced" button, then the "troubleshoot" tab. Turn the acceleration to none and uncheck the "enable write combining" box. If this solves your problem perhaps it will otherwise be OK to leave this off. Good luck.

HEY EVERYBODY, IF YOU HAVE ZUNE VIDEO SOFTWARE ERROR "C00D11D1", LISTEN TO VIBURNUM IN THE POST ABOVE, THIS WORKS!!! SIMPLY GO TO YOUR CONTROL PANEL, DISPLAY, SETTING TAB, ADVANCED BUTTON, AND ENSURE THAT YOUR VIDEO ACCELERATION IS TURN ALL THE WAY ON.  THIS IS FOR ALL ZUNE VIDEO HARDWARE, UPDATE DRIVER, ZUNE VIDEO WONT PLAY, ZUNE SOFTWARE ERROR MESSAGES.