How To Solve Your Zune Problem

We get a LOT of posts from people having problems with their Zunes, so here is a simple guide about what to do to get your problem fixed.

*PLEASE NOTE: This is not an official Microsoft site and we are not affiliated with Microsoft in any way, so please don't write posts telling us how evil we are.  We are Zune users just like you, and if you are having a problem, someone here may try to help you (if your are nice).  Hopefully after you solve your problem you'll stick around, introduce yourself in the Introductions forum, and get to know the community!

So without further ado, here's what you need to do to get your Zune fixed:

Step 1 - Search The Forums
There's a pretty decent chance that you are not the first person to have the problem you are experiencing.  Try searching our forums to see if your issue has already been discussed and resolved.  (Click Search in the upper right of the page, or click here to search)

Step 2 - Post A New Topic With Your Question
If you could not find a good solution to your problem, feel free to ask it here.  Please look over the forums and pick the one most appropriate for your question.

Step 3 - Try The Store Warranty
Almost every store that sells Zunes has some kind of return or exchange policy.  If you are having a problem within the first two weeks of buying it, chances are good you can take it back to the store and they won't have an issue with you exchanging it for a new one.  Many times you don't even need a receipt, depending on the store.

Step 4 - Try The Microsoft Warranty
If it's too late to return it to the store, you may be able to return it to Microsoft for repairs or replacement.  Microsoft offers a One Year Express Warranty on the Zune.  Basically that means that if your Zune breaks within one year of the day you bought it, you can send it in.  Call Zune directly at 877-GET-ZUNE to setup a return.  Even if it has been more than a year, it can't hurt to call and plead your case.

how do i add a you tube videos to my zune?

I can not run my Zune program. It tells me that it has encountered a problem and has to close. I have tried to re-install, re-boot without any help or luck.
HELP!!

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there are many youtube websites devoted to downloading your favorite videos. depending on what they download the file as, you could copy them straight to your zune.. or may even need a video converter once they're downloaded

i  plug in my zune to my usb and sometimes it works and sometimes it doesn't, and when i does work it only charges and doesn't open the zune software so i could delete videos and stuff, what do i do? is it the usb or what?

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i just got my zune and i instal every thing and i dont know what happend it like is permanetly locked it shows the lock icon thing  and ive tryed every thing to un lock it(yes i try to move the botton on top it still lock)and i dont know what to do now...

i updated to the new 3.0 and now my zune has froze.it will turn on and let me use the back button but that is it.help!!!!

i just recently updated the new 3.0 firmware on my 30 gig zune, when i went to the marketplace on my zune, it froze for a few minute. i held the back and play button to see if it would do anything. it turned off, but now it wont turned back on. even if i charge it or bring up the zune software on my computer. i had this thing since it first came out and never had any problem till now. needs some help !!!