I have been going throug this with zune for a mounth, the first time I had to send it back they sent it back unfixed, when I got intouch with them they ntold me I tampered with it, I explained I was a grown man and could not even began to tampered with it (theres only one hole), then after trying to talk to someone who spoke english, they took it back, and it worked for a few months, Then after downloading the new software it stopped respoding, I called and they sent out another box, I got it back the day after christmas, after buying two others for my family, Now Im in the prosses of waiting for my new box from Fedex, I think its this freezing thing. I think I shoud be compensatied for going to work for a mounth with no music.